How Ticketmaster Ticked Off Taylor Swift and her Fans
Half-hearted apologies and attempts to shift the blame made a terrible situation worse amid the crisis of a breakdown in ticket sales
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How to Run a Daily Podcast
The College of American Pathologists launches headline news every morning of every business day
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Anne Lamott Finds a Partner for a New Book on Writing — Her Husband
Best-selling author Anne Lamott, whose 1994 book is a classic, lends pizzazz to Neal Allen’s rules for writing better sentences
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Do They Open It? Read it? 9 Tips for Employee Newsletters
Aim to make each edition something people talk about
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New York Times Reporters Talk About Seeking Comment
A Q&A about the effort and ethics of contacting the subjects of stories provides lessons for public relations people
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How to Write Press Releases Announcing a New CEO
Companies are changing chief executives at a record clip. Communication teams must step up with more than clichés and canned quotes.
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For Employees It’s a Big Chunk of Change
7 tips on crisis communications from a media-savvy lawyer
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Think Lawyers and PR People Don’t Mix? Here’s the Recipe.
7 tips on crisis communications from a media-savvy lawyer
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What Should Leaders Say About ‘Noise’ Outside the Company?
Employees don’t ignore media reports and rumors. Better to address them.
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Want a Better Podcast? Find Nerdy Guests and Translate.
We have 8 tips to plan and produce brand podcasts that will draw audiences
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Out With the Old and In with ― the Old
Technology is changing corporate communications, but storytelling still matters. Read our Top 10 stories of 2025 to get your juices flowing in the New Year.
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How to Write a Good Ending
The beginning should draw readers into your story. The ending should keep them thinking about it.
