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  • McDonald’s CEO Chris Kempczynski

    How a CEO should eat a hamburger

    By Tom Corfman
    McDonald’s CEO Chris Kempczinski’s video introducing the Big Arch offers lessons on executive communications
    April 20, 2026
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  • Taylor Swift and Alysa Liu

    How Ticketmaster Ticked Off Taylor Swift and her Fans

    By Tom Corfman
    Half-hearted apologies and attempts to shift the blame made a terrible situation worse amid the crisis of a breakdown in ticket sales
    April 13, 2026
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  • Orson Welles in "Citizen Kane" (1941)

    How to Run a Daily Podcast

    By Jim Ylisela
    The College of American Pathologists launches headline news every morning of every business day
    April 6, 2026
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  • Anne Lamott Finds a Partner for a New Book on Writing — Her Husband

    By Tom Corfman
    Best-selling author Anne Lamott, whose 1994 book is a classic, lends pizzazz to Neal Allen’s rules for writing better sentences
    March 30, 2026
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  • Do They Open It? Read it? 9 Tips for Employee Newsletters

    By Tom Corfman
    Aim to make each edition something people talk about
    March 23, 2026
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  • New York Times Reporters Talk About Seeking Comment

    By Tom Corfman
    A Q&A about the effort and ethics of contacting the subjects of stories provides lessons for public relations people
    March 16, 2026
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  • Listen Up, Office Frogs! Don’t Make Me Climb the Decision Tree

    By Jim Ylisela
    For the latest and worst business buzzwords, we turn (naturally) to AI. Time to level-set our workslop!
    March 9, 2026
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  • How to Write Press Releases Announcing a New CEO

    By Tom Corfman
    Companies are changing chief executives at a record clip. Communication teams must step up with more than clichés and canned quotes.
    March 2, 2026
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  • Internal Comms on ICE?

    By Jim Ylisela
    When it comes to talking about immigration raids, many companies are playing it safe. But employees are pushing for more.
    February 22, 2026
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