How Ticketmaster Ticked Off Taylor Swift and her Fans
Half-hearted apologies and attempts to shift the blame made a terrible situation worse amid the crisis of a breakdown in ticket sales
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M’m, m’m, Good? How Campbell’s took on the ‘3-D printer’ chicken claim
6 thoughts on the food company’s handling of an executive’s recorded tirade
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Trump trashes Tylenol. Where’s the company’s CEO?
Kenvue’s boss has kept his head down, raising questions about when executives should speak up in a crisis
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More Companies See New Risks to Reputation from AI
The Conference Board says disclosures of risks due to artificial intelligence have jumped fivefold since 2023
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What You Don’t Say Can Hurt You
When Verizon replaced its CEO, it left a crucial question hanging. The news media jumped in
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Chicago Sun-Times Learns Artificial Intelligence the Hard Way
A special feature section filled with made-up content offers lessons for all companies on how not to become a symbol of technology gone awry
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Run the Newsroom of the Future Starting … Now
Better storytelling, more earned media ― and no more press releases
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Hold the Onions: McDonald’s Response to the E. coli Outbreak
5 lessons for corporate communicators when facing their next crisis
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3 Tips on Starting Your Stories to Captivate Readers
Lessons on ledes and opening anecdotes from the 2024 Gerald Loeb Awards
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8 Writing Mistakes You Can Fix Now
What we’ve learned from the writers we edit
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The Wurst Response: Listeria hits Boar’s Head
5 steps the company should take to rebuild its reputation
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How did Starbucks’ Brian Niccol introduce himself?
For communication pros, the new CEO’s message is worth a close read
