The 5 Don’ts for Layoff Memos: Lessons from Southwest Airlines
CEO Bob Jordan’s memo wasn’t bad. It could have been better
Workers Are in a Crisis. Communicators Must Step Up
3 points to keep in mind when framing a new communications strategy
How to Talk About Climate Change Amid the Partisan Divide
3 points to keep in mind when framing a new communications strategy
Is Writing Frightening? Stephen King Has Help
The horror storyteller’s memoir has writing tips for corporate communications teams
Five Tips to Write Better Corporate Purpose Statements
Understanding ‘why’ lifts employee productivity and lowers turnover
Four Random Communication Tips that Demand to Be Told
Ideas for organizational communicators, from showing enjoyment to structuring stories
Dear Spirit Customer, We’re Still Flying―into Chapter 11
How the low-cost airline carrier announced its corporate restructuring
How to Make Your Writing Like a Flashlight
9 Lessons from The New Yorker staff writer John McPhee
Hold the Onions: McDonald’s Response to the E. coli Outbreak
5 lessons for corporate communicators when facing their next crisis
3 Tips on Starting Your Stories to Captivate Readers
Lessons on ledes and opening anecdotes from the 2024 Gerald Loeb Awards
Do Apple’s New AI Tools Make White Lies Easier?
New iPhone ads raise common questions about how to use artificial intelligence
The Wurst Response: Listeria hits Boar’s Head
5 steps the company should take to rebuild its reputation