How to Issue a Refund: Lessons from John Stankey of AT&T
His letter needed an editor, but the $5 credit changed the narrative after a big outage.
A Camel’s Genitalia and Other Writing Lessons from Calvin Trillin
7 tips collected from the insights into journalism by the longtime staff writer for The New Yorke.
How to Lift the Public’s Record Low Opinion of Executives’ Ethics
4 Tips for Communicators to Build Up the Reputations of the Bosses
What Big Law Firms Should Do About Their Intranets
Internal sites are often neglected but can be a key to building connections.
Communications at GM’s Cruise: Not Just the Cars were Driverless
A new report on the October accident in San Francisco furnishes four lessons on crisis comms.
12 Questions to Help Set Your AI Policy
Your organization is already using AI. Do you have guidelines to govern its use — and avoid disaster?
How To Run Your Newsroom to Tell Better Stories
Planning stories, developing sources and managing approvals.
Do You Have the Newsroom You Need?
Use our checklist to gear up for what promises to be a turbulent ’24.
9 Tips on How to Coach Writers
Talking about a story before a word is written saves time and creates better stories.
5 Predictions that Will Change Communicators’ World in 2024
From battling burnout to social media’s decline, we highlight key trends for the new year.
It’s almost 2024. Do you know where 2023 went?
As we closed out 2022, we called it the Year of Uncertainty. Mark 2023 as the Year of Exhaustion.
What to say, when to say it—and when to shut up
Organizational leaders are expected to take a stand. Communicators, please help them.