Utilities engender strong feelings among customers, employees, the news media and just about everyone else. Media tend to cover utilities warily, through the eyes of a watchdog on a quasi-monopoly.

Customers love to hate the big, bad utility, but they admire the person who restores their power in the middle of a storm or in the dead of night. Employees are proud of what they do but sensitive to the utility’s reputation.

And very few of these audiences understand, with any depth, how utilities work and what it takes to invest, build and supply energy to communities.

We can help. We’ve helped utilities tell better stories, build digital platforms, respond to crises, and engage their audiences internally and externally.

At Denver Water, the utility’s communicators developed a business case for better storytelling that aimed to showcase their expertise, increase their share of the conversation around water and take us behind the scenes of what it takes to run a utility responsible for one of the world’s most precious resources.

And to what end: Because when it comes to energy, utilities must prepare for some difficult conversations: about supply and demand, about safety, about climate change and alternative energies. We can help you do that.

Some of our clients include:

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It’s not an easy job, but we can help!

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Media Relations & Public Affairs

Build your media plan and improve your media coverage.


If you truly want to engage your audiences, be a better storyteller.

Brand Journalism

Who you are, what you do and why it matters to your target audience.